I have been suffering with internet and phone problems since January. Internet connection cutting in and out constantly, and phone line dead for days/weeks on end.
I have phoned TTNet and Turk Telekom every day, sometimes two or three times a day. They listen. I repeat the problem. They say they will put in a report to the engineers, who will contact us. We wait. No-one contacts us. I phone again...and so on.
I reached the end of my very short tether yesterday. Mr A went into the Turk Telekom and TTNet offices in the morning. I couldn't trust myself to go with him. I am so angry I would have caused a scene and embarrassed myself.
They gave Mr A a new modem. We only bought a new one from them two months ago. I was pretty sure it wasn't a modem problem, but hey lets just humour them.
New modem installed. Internet problem continued. Phone line still dead.
I phoned TTNet in Istanbul yet again and really let rip. I ranted and shouted like I've never done before. I have demanded at least a reduction in my bills, if not compensation for the inconvenience. I insisted that someone investigate the engineers in the Milas office and establish what it is they actually do...because they certainly don't seem to be fixing anything.
Late yesterday afternoon we received a call from TTNet in Milas. The Manager of TTNet along with a supervisor from Turk Telekom would be coming out to the house within the hour.
They arrived. To avoid more rants from me, I let Mr A deal with them. Within 15 minutes they established that the wires outside the house were damp. They sorted them out and the phone is working and internet connection is restored.
Apparently, these wires should not be outside the house, but inside. Who put them there? TTNet and Turk Telekom. When are they coming to put them inside the house? They don't know...sometime soon, they said. They also said that if it rains in the meantime, it might be best if Mr A puts them inside. My parting shot? "What the bloody hell are we paying you for?" Probably as well they didn't speak English!
Huh...damp wires...why on earth couldn't this simple 10 minute job have been done almost two months ago. I don't believe it!